Refund policy

At ADYA, we want you to feel good about what you wear. If something isn't quite right, you can request a return within 5 days of delivery.

5-Day Return Window

You can request a return within 5 calendar days from the date your order is delivered.

After 5 days, we may not be able to accept the return request.

How to Request a Return

You can request a return directly through your ADYA account:

Log in to your ADYA account.
Go to My Orders.
Select the order you would like to return.
Choose the item and submit your return request.
Follow the instructions provided.

If you have any trouble raising a return request, you can contact us at adyabyaditi@gmail.com and we'll be happy to help.

Return Eligibility

To be eligible for a return, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags attached.
Be returned with its original packaging.
Not have any stains, makeup marks, perfume smell or signs of washing.
Not have been altered or damaged after delivery.

All returned products are subject to inspection before the return is approved.

Free Return Shipping

For eligible returns, ADYA provides free return shipping.

Once your return request is approved, the applicable return instructions will be shared with you.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Please keep the product, tags and original packaging until the issue has been resolved. We may ask you to share photographs or other details to help us review the issue.

If the issue is verified, we will provide an appropriate resolution.

Exchanges

We offer exchanges on eligible products, subject to product availability and our exchange conditions.

Exchange requests must also be raised within 5 days of delivery.

If the required size or product is unavailable, you may choose an eligible alternative or proceed with a return, as applicable.

Items That Cannot Be Returned

The following products may not be eligible for return:

Products marked as Final Sale / Non-Returnable.
Products that have been worn, washed or altered.
Products with missing tags or original packaging.
Products showing signs of use, stains, makeup or perfume.
Products returned after the 5-day return window.

Refunds

Once the returned product reaches us, it will be inspected.

If the return is approved, the applicable refund will be processed through the original payment method or the applicable refund method.

Please note that the time taken for the refund to appear in your account may depend on your bank or payment provider.

Order Cancellations

Orders can be cancelled within 24 hours of placing the order, provided the order has not already been fulfilled.

Once an order has been fulfilled or shipped, cancellation may no longer be possible. In such cases, you may follow our return process after delivery, if the product is eligible.

Before You Order

We recommend checking our Size Guide before placing your order. If you're unsure about your size, feel free to contact us and we'll help you choose the right fit.